Frequently Asked Questions
Everything you need to know about securing your home and business.
How do I choose the right security camera system for my property?
Selecting a system depends on your specific needs, such as indoor or outdoor use, desired resolution (4K or 1080p), and whether you prefer a wired (PoE) or wireless (Wi-Fi) setup. Our product filters and detailed descriptions can help guide your choice.
Do Defender cameras require a monthly subscription fee?
No, most Defender security systems are designed for local storage using microSD cards or NVR hard drives, allowing you to view and record footage without any mandatory monthly service fees.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while expedited options are available at checkout.
Can I access my camera feed remotely on my smartphone?
Yes, our cameras are compatible with the Defender mobile app, allowing you to view live feeds, playback recorded footage, and receive instant motion alerts from anywhere in the world with an internet connection.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Defender cameras weather-resistant for outdoor use?
Yes, our outdoor-rated cameras feature an IP66 or higher weather-resistant rating, ensuring they are protected against dust, rain, and extreme temperatures ranging from -4°F to 122°F.